Property Access Policy

Our team is committed to treating every property with respect.

We take reasonable care while working on your property and aim to complete all services safely, professionally and efficiently.

To achieve this, we rely on clients providing safe and unobstructed access to the areas where work is to be carried out.

By accepting a quotation, booking a service or requesting a site inspection, you authorise Cutleaf to enter the property for purposes directly related to the requested service.

This authorisation may include:

• Preparing quotations.

• Site inspections.

• Measurements.

• Taking photographs related to the quotation or completed work.

• Completing approved services.

• Follow-up inspections where required.

• Assessing warranty or service concerns.

Unless otherwise agreed, we do not require the client to be present during routine scheduled maintenance.

We regularly service:

• Private homes.

• Rental properties.

• Holiday homes.

• Airbnb properties.

• Commercial properties.

• Body corporate sites.

• Vacant land.

Where occupants are present, our team will work respectfully to minimise disruption.

For vacant or investment properties, the client confirms they have authority to provide access for the requested work.

Clients are responsible for ensuring that gates and access points can be safely opened by our team.

Where practical:

• Unlock gates before our arrival.

• Advise us of any access codes.

• Notify us of changed locks or entry arrangements.

• Ensure access paths remain clear.

If we cannot gain access to the required work area, the service may need to be postponed or partially completed.

The safety of your pets and our staff is important.

Clients should:

• Secure dogs and other animals before our arrival where necessary.

• Advise us if animals are likely to be loose on the property.

• Inform us of any animals that may be protective or aggressive.

Where our staff believe an animal presents a safety risk, work may be postponed until the area can be safely accessed.

To help us complete your service efficiently, we ask that clients remove or relocate, where practical:

• Vehicles.

• Trailers.

• Children's toys.

• Garden hoses.

• Outdoor furniture.

• Sporting equipment.

• Temporary structures.

• Other movable items located within work areas.

Items that cannot be safely moved may remain untouched.

Clients should advise us of any known:

• Irrigation systems.

• Electrical cables.

• Landscape lighting.

• Septic components.

• Water pipes.

• Drainage infrastructure.

• Other concealed services.

While we take reasonable care, concealed services that are not visible or identified may be at risk during certain types of work.

For everyone's safety, we ask clients to advise us of any known hazards before work begins.

Examples include:

• Uneven ground.

• Open excavations.

• Bee or wasp nests.

• Damaged fencing.

• Dangerous trees or branches.

• Slippery surfaces.

• Aggressive animals.

• Construction works.

Where an unacceptable safety risk exists, we may postpone or modify the service until the hazard has been addressed.

Access conditions may change due to weather.

Heavy rain, flooding, high winds or unsafe ground conditions may prevent our team from safely accessing parts of the property.

Where necessary, services may be rescheduled until conditions improve.

If access is restricted due to circumstances outside our control, such as:

• Locked gates.

• Parked vehicles.

• Construction activities.

• Temporary fencing.

• Occupant restrictions.

• Safety concerns.

We will make reasonable efforts to complete any accessible work.

If the service cannot be completed, additional charges or a return visit may apply in accordance with our Terms & Conditions.

Our team exercises reasonable care while working on your property.

However, we cannot accept responsibility for damage resulting from:

• Hidden or concealed hazards.

• Unmarked irrigation systems.

• Underground services not disclosed to us.

• Existing structural defects.

• Normal wear associated with accessing work areas.

If accidental damage occurs due to our negligence, please notify us as soon as reasonably possible so the matter can be investigated.

Our team may take photographs before, during and after completing work.

These photographs may be used for:

• Preparing quotations.

• Recording property conditions.

• Documenting completed work.

• Quality assurance.

• Warranty assessments.

• Training.

• Client communication.

Photographs are managed in accordance with our Privacy Policy and are not used for marketing without permission unless separately authorised.

To assist us in providing a safe and efficient service, clients should:

• Provide accurate property access information.

• Ensure gates can be opened.

• Secure pets where necessary.

• Remove hazards where practical.

• Notify us of underground services.

• Advise us of any changes that may affect access.

• Inform us if another contractor will be working on-site during our scheduled visit.

Where safe access cannot be obtained, we may:

• Complete the accessible portion of the work.

• Reschedule the service.

• Recommend an alternative approach.

• Apply a return visit or attendance fee where permitted under our Terms & Conditions.

Our goal is always to work with clients to find a practical solution while maintaining the safety of everyone involved.

If you have any questions about property access, site preparation or whether your property is suitable for a particular service, our team is happy to discuss your requirements before your scheduled visit.

Thank you for choosing Cutleaf Lawn Care & Garden Services.