Cutleaf Lawn Care & Garden Services (Australia)

By accepting a quote, approving works, booking services, or engaging Cutleaf, the client confirms they have read, understood, and agree to these Terms & Conditions.

These terms comply with all applicable Australian laws, including the Australian Consumer Law (ACL).

a. Quotes are based on information provided at the time of quoting.

b. Quotes are estimates only and may change due to variations, hidden site conditions, material costs, access issues, or additional work requested after quoting.

c. Cutleaf reserves the right to correct clerical or pricing errors before work commences.

d. No amended work will commence without client approval.

e. Unless otherwise stated in writing, quoted prices are valid for 14 days.

a. Services will be described in the written quote, invoice, work order, or service description.

b. Variations or additional works requested after acceptance may incur additional charges and must be agreed in writing where practical.

c. If the client is absent, unavailable, or not onsite, work will be completed in accordance with the agreed scope, professional judgment, and industry standards.

d. Exact measurements, finished heights, plant appearance, material colour, aggregate size, or aesthetic outcomes are not guaranteed unless specifically stated in writing.

a. Payment is due within 7 days of service completion unless otherwise agreed in writing.

b. Deposits may be required for large, custom, or multi-day projects.

c. Late payments may incur administration fees, interest, or debt recovery costs to the extent permitted by law.

d. Accepted payment methods include Cash, EFT, Card on File, or approved electronic payment methods.

Card on File Authorisation

By providing card details, the client authorises Cutleaf to charge the card for:

• Approved services and completed works

• Outstanding balances

• Approved variations

• Late payments

• Cancellation fees

• Call-out fees under these Terms

Invoices or receipts will be provided for all charges. The client must ensure card details remain valid and sufficient funds are available.

a. Overdue invoices may result in suspension or termination of ongoing services.

b. Cutleaf reserves the right to recover all reasonable debt collection costs, administrative costs, legal fees, and recovery expenses associated with unpaid invoices, to the extent permitted by law.

c. Failure to dispute an invoice or completed works within 7 days of service completion may be treated as acceptance that the works were completed in accordance with the agreed scope.

a. At least 7 days’ written notice is required for cancellations of booked works.

b. Late cancellations may incur cancellation or call-out fees.

c. Cutleaf may reschedule services due to weather, safety concerns, operational requirements, equipment issues, or site conditions.

Services may be postponed, modified, or suspended due to unsafe weather, environmental risks, access limitations, soil conditions, flooding, drought, fire risk, or other conditions outside Cutleaf’s control.

a. Cutleaf exercises reasonable care and skill in all services provided.

b. Cutleaf is not liable for:

• Pre-existing damage

• Hidden services or underground utilities

• Damage caused by debris, rocks, roots, or concealed hazards

• Environmental conditions

• Plant shock, transplant stress, or natural plant responses following pruning or reduction

c. Liability is limited to loss caused by proven negligence, to the extent permitted by law.

d. To the maximum extent permitted by law, Cutleaf is not liable for indirect, incidental, or consequential loss.

The client must ensure:

• Safe and accessible work areas

• Pets are secured

• Hazards are removed

• Vehicles and obstacles are moved where required

• Accurate instructions and expectations are communicated prior to commencement

Failure to comply may result in additional fees, delays, or suspension of works.

Access must be provided at scheduled service times. If access is unavailable, obstructed, or unsafe, call-out fees, cancellation fees, or rescheduling charges may apply.

a. A 3-day workmanship warranty applies to eligible services unless otherwise stated.

b. Warranty excludes:

• Natural events

• Regrowth

• Seasonal plant behaviour

• Weed growth

• Weather effects

• Drought or excessive rainfall

• Pest or disease damage

• Soil movement

• Client interference

• Lack of maintenance after service completion

c. Results may vary based on environmental conditions, watering, soil quality, weather, plant health, and ongoing maintenance.

d. Hard pruning, hedge reductions, and regenerative trimming may temporarily alter plant appearance while regrowth occurs.

a. Landscaping, hedge trimming, pruning, gravel installation, turf works, and garden services are subjective in appearance and may vary from client expectations.

b. Unless exact specifications are agreed in writing, Cutleaf will complete works using professional judgment, practical suitability, and industry standards.

c. Cutleaf does not guarantee:

• Immediate aesthetic outcomes

• Exact hedge shapes

• Future regrowth performance

• Colour consistency

• Material size uniformity

• Plant density following reduction pruning

d. Plant regrowth timelines vary depending on species, weather, watering, and seasonal conditions.

Natural and landscaping materials including gravel, stone, mulch, soil, turf, timber, and plants may vary in:

• Size

• Colour

• Texture

• Dust content

• Shape

• Appearance

from samples, photographs, previous installations, or client expectations.

Where exact products are not specified in writing, Cutleaf reserves the right to select commercially suitable materials appropriate for the intended use of the area.

a. Cutleaf may rely on instructions provided by:

• Property owners

• Occupants

• Spouses

• Tenants

• Agents

• Representatives

• Or persons reasonably appearing to have authority regarding the works.

b. Approval provided by:

• Text message

• Email

• Phone call

• Social media message

• Online acceptance

• Verbal onsite instruction

may be treated as authorisation to proceed with quoted works.

c. The client is responsible for ensuring all desired specifications, heights, measurements, materials, and expectations are clearly communicated before commencement.

Cutleaf may photograph or video record properties, worksites, landscaping conditions, completed works, or service areas for:

• Quoting

• Documentation

• Quality assurance

• Training

• Dispute resolution

• Legal purposes

• Marketing purposes

unless otherwise agreed in writing.

Client information is collected, used, and disclosed for service delivery, administration, billing, marketing (where permitted), and legal compliance in accordance with the Privacy Act 1988 (Cth) and Cutleaf’s Privacy Policy.

Personal information is not sold. Information may be shared with trusted third-party service providers or where required by law.

These Terms are governed by the laws of Victoria, Australia, and the Australian Consumer Law.

Cutleaf may update these Terms & Conditions from time to time. Updated Terms apply to future services and future accepted quotes.

These Terms constitute the entire agreement between Cutleaf and the client and override prior discussions or agreements unless otherwise agreed in writing.