Privacy Policy

We may collect personal information including, but not limited to:

• Name

• Email address

• Phone number

• Address or service location

• Payment details (including stored card authorisation)

• IP address and device identifiers

• Photographs or video of your property, where they include an identifiable person (see "Photography & Marketing Use of Property Images" below)

• Information provided via enquiries, bookings, quotes, or communications

We may also collect non-identifiable information such as:

• Browser type and device information

• Pages viewed and time spent on the Site

• General website usage data

We collect information when you:

• Contact us by phone, email, website forms, or social media

• Request a quote or book a service

• Use or browse our website

• Interact with our advertising or marketing campaigns

Information may also be collected via third-party service providers such as analytics or booking platforms.

We use personal information to:

• Provide and manage our services

• Prepare quotes, invoices, and schedules

• Process payments and card-on-file authorisations

• Communicate service updates and administrative notices

• Send marketing communications (where permitted by law)

• Improve our website, services, and customer experience

• Comply with legal and regulatory obligations

We may send marketing communications relating to our services by email, SMS, or other electronic means, in accordance with the Spam Act 2003 (Cth). You may opt out at any time using the unsubscribe option or by contacting us.

Essential service or administrative communications may still be sent even if you opt out of marketing.

As part of our services, Cutleaf may photograph or video record your property — including before-and-after images of completed work — and use these for our own marketing, such as social media posts, advertisements, and our website.

Property or landscaping images that don't show an identifiable person aren't personal information under the Privacy Act, and we may use them without separate consent. Where an image does include an identifiable person, we treat it as personal information and handle it in accordance with this Policy.

At sites where children or vulnerable persons may be present — including childcare centres, schools, retirement villages, and NDIS participants' homes — we take reasonable care to avoid capturing identifiable images of people, and won't use such images for marketing without the relevant consent.

If you'd prefer your property isn't used in our marketing, let us know and we'll respect that request for future content.

We do not sell personal information.

We may disclose information to trusted third parties where reasonably necessary, including:

• Website hosting providers

• Analytics and advertising platforms (for example, Google Analytics and Meta)

• Payment processors and booking systems

• Professional advisers (accountants, legal advisers)

• Where required or authorised by law

All third parties are required to handle information securely.

Some of our third-party service providers (for example, Google Analytics and Meta) may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in accordance with the Australian Privacy Principles.

We use cookies and similar technologies to improve website functionality and analyse usage.

Cookies may collect information such as browser type, pages visited, and time spent on the Site. You may disable cookies via your browser settings; however, some features may not function correctly.

We use Google Analytics to analyse website traffic. Google Analytics collects information such as IP address and browsing behaviour in accordance with Google's Privacy Policy.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. While we use industry-standard safeguards, no electronic system is completely secure.

If we experience a data breach that is likely to result in serious harm to individuals whose information we hold, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

You may request access to or correction of your personal information by contacting us. Requests will be handled within a reasonable timeframe in accordance with Australian law.

If you have a concern about how we've handled your personal information, please contact us using the details below. We will investigate and respond within a reasonable time.

If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We retain personal information only for as long as necessary to fulfil service, legal, accounting, or reporting requirements.

Where we provide services to NDIS participants, we also handle personal information in accordance with applicable NDIS Commission privacy and safeguarding requirements.

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Our services are not directed at, or marketed to, individuals under 18, and we don't knowingly collect personal information directly from children.

Where our services are delivered at sites such as childcare centres or schools, children may be present at the property, but they are not the subject of our service engagement — see "Photography & Marketing Use of Property Images" above for how we handle images at these sites.

We may update this Privacy Policy from time to time. Updates will take effect when published on our Site.

For questions about this Privacy Policy or how we handle your information, contact us at admin@cutleaf.com.au or 0448 716 335.