Privacy Policy

Introduction

Cutleaf Lawn Care & Garden Services

Introduction

Cutleaf Lawn Care & Garden Services (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access our website https://cutleaf.com.au (“Site”) or engage with our services.

This Privacy Policy should be read in conjunction with our Terms & Conditions.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

Personal Information

We may collect personal information including, but not limited to:

• Name

• Email address

• Phone number

• Address or service location

• Payment details (including stored card authorisation)

• IP address and device identifiers

• Information provided via enquiries, bookings, quotes, or communications

Non-Personal Information

We may also collect non-identifiable information such as:

• Browser type and device information

• Pages viewed and time spent on the Site

• General website usage data

How we collect information

We collect information when you:

• Contact us by phone, email, website forms, or social media

• Request a quote or book a service

• Use or browse our website

• Interact with our advertising or marketing campaigns

Information may also be collected via third-party service providers such as analytics or booking platforms.

How we use information

We use personal information to:

• Provide and manage our services

• Prepare quotes, invoices, and schedules

• Process payments and card-on-file authorisations

• Communicate service updates and administrative notices

• Send marketing communications (where permitted by law)

• Improve our website, services, and customer experience

• Comply with legal and regulatory obligations

Marketing communications

We may send marketing communications relating to our services. You may opt out at any time using the unsubscribe option or by contacting us.

Essential service or administrative communications may still be sent even if you opt out of marketing.

Disclosure of information

We do not sell personal information.

We may disclose information to trusted third parties where reasonably necessary, including:

• Website hosting providers

• Analytics and advertising platforms (e.g. Google Analytics)

• Payment processors and booking systems

• Professional advisers (accountants, legal advisers)

• Where required or authorised by law

All third parties are required to handle information securely.

Cookies & analytics

We use cookies and similar technologies to improve website functionality and analyse usage.

Cookies may collect information such as browser type, pages visited, and time spent on the Site. You may disable cookies via your browser settings; however, some features may not function correctly.

We use Google Analytics to analyse website traffic. Google Analytics collects information such as IP address and browsing behaviour in accordance with Google’s Privacy Policy.

Data security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. While we use industry-standard safeguards, no electronic system is completely secure.

Access & correction

You may request access to or correction of your personal information by contacting us. Requests will be handled within a reasonable timeframe in accordance with Australian law.

Retention

We retain personal information only for as long as necessary to fulfil service, legal, accounting, or reporting requirements.

Third-party websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will take effect when published on our Site.

Contact us

For questions about this Privacy Policy or how we handle information, please contact us using the details on our website.

Last updated: 1 January 2026